Terms and Conditions
Visit Rizzio Casino for the best online gaming experience in Canada.
General Terms of Service
These terms and conditions govern your use of Rizzio Casino and all associated services. By creating an account and using the platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision outlined below, you must discontinue use of the service immediately.
Account Registration and Eligibility
All players must be at least 19 years of age (or the legal gambling age in their province of residence, whichever is higher) to register an account. Age verification occurs during the registration process and may require submission of government-issued identification documents. Providing false information during registration constitutes grounds for immediate account termination and forfeiture of any funds or winnings.
Each player may maintain only one active account. Multiple accounts created by the same individual will be closed, with funds and winnings voided. The casino employs sophisticated detection systems to identify duplicate accounts through IP addresses, device fingerprints, payment methods, and other technical markers.
Account Security Responsibilities
Players bear full responsibility for maintaining the confidentiality of their login credentials. Any activity occurring under your account is presumed to be authorized by you. If you suspect unauthorized access, notify customer support immediately to freeze the account and prevent further unauthorized activity.
Account sharing is strictly prohibited. Allowing another person to access your account violates these terms and may result in permanent closure. This restriction exists to prevent money laundering, bonus abuse, and underage gambling.
Deposits and Withdrawals
All deposits must originate from payment sources registered in your own name. Third-party deposits are not permitted and will be returned to the source. This policy prevents money laundering and ensures compliance with Canadian financial regulations.
Withdrawal requests undergo verification procedures to confirm account ownership and prevent fraud. First-time withdrawals require identity verification through government-issued photo ID and proof of address dated within the last three months. Processing times vary by payment method and account status, with VIP members receiving priority processing.
Withdrawal Limits and Restrictions
Standard withdrawal limits apply based on account tier and payment method. Players may request limit increases through customer support, subject to additional verification requirements. Winnings derived from bonus funds remain subject to maximum withdrawal caps as specified in the applicable bonus terms.
The casino reserves the right to request additional documentation before processing withdrawals, particularly for large amounts or when suspicious activity is detected. Failure to provide requested documents within 30 days results in withdrawal cancellation and return of funds to the casino account balance.
Bonus Terms and Wagering Requirements
All bonuses carry specific terms including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These terms are clearly stated in each promotional offer and must be reviewed before claiming any bonus. Bonus abuse, including but not limited to creating multiple accounts or employing betting strategies designed to exploit bonus terms, results in bonus forfeiture and potential account closure.
Wagering requirements specify the total amount that must be wagered before bonus funds convert to withdrawable cash. Different game types contribute varying percentages toward meeting these requirements, as detailed in the bonus terms. Attempting to circumvent wagering requirements through irregular betting patterns may void bonus funds and associated winnings.
Responsible Gambling Measures
Rizzio Casino is committed to promoting responsible gambling and providing tools to help players maintain control. Self-exclusion options allow players to temporarily or permanently block access to their accounts. Deposit limits can be set daily, weekly, or monthly to prevent excessive spending. Reality check reminders notify players of time spent gambling at configurable intervals.
Problem Gambling Resources
Players experiencing gambling-related difficulties can access support through:
ConnexOntario – 1-866-531-2600 (Ontario residents)
Gambling Help Line – 1-888-391-1111 (British Columbia)
Alberta Health Services – 1-866-332-2322
Responsible Gambling Council – www.responsiblegambling.org
Gamblers Anonymous – Local meetings available nationwide
The casino cooperates fully with self-exclusion programs and will honor exclusion requests from provincial registries. Players who self-exclude forfeit any active bonuses and may face restrictions on withdrawing funds for a cooling-off period.
Game Rules and Fairness
All games operate using certified random number generators that ensure fair and unpredictable outcomes. Game rules, return-to-player percentages, and volatility ratings are available within each game’s information panel. The casino does not manipulate game outcomes and cannot predict or influence results.
Malfunctions void all pays and plays. In the event of a technical error that affects game outcomes, the casino will investigate and resolve the issue fairly, which may include voiding affected bets and restoring player balances to their pre-error state.
Prohibited Activities
The following activities are strictly forbidden and constitute grounds for immediate account termination:
Using automated betting software, bots, or any form of artificial intelligence to place wagers. Colluding with other players to gain unfair advantages in multiplayer games or tournaments. Exploiting software vulnerabilities or bugs to generate winnings. Engaging in fraudulent chargebacks or payment disputes after receiving services. Using VPNs or proxy servers to disguise your true location or circumvent geographic restrictions.
Intellectual Property Rights
All content on the Rizzio Casino platform, including logos, graphics, software, and text, remains the exclusive property of the casino or its licensors. Players may not reproduce, distribute, or create derivative works from any platform content without explicit written permission.
Limitation of Liability
The casino operates on an “as is” basis and makes no warranties regarding uninterrupted service or error-free operation. The platform is not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond reasonable control. Maximum liability for any claim is limited to the amount deposited by the player in the 30 days preceding the claim.
Amendments to Terms
These terms may be updated periodically to reflect regulatory changes, operational improvements, or policy adjustments. Material changes will be communicated via email and posted prominently on the website. Continued use of the platform after changes take effect constitutes acceptance of the modified terms.
Governing Law and Dispute Resolution
These terms are governed by Canadian law and the laws of the province in which you reside. Disputes will be resolved through binding arbitration rather than court proceedings, with arbitration conducted in English under Canadian arbitration rules. Players waive the right to participate in class action lawsuits by accepting these terms.
For questions regarding these terms and conditions, contact customer support via email or live chat. The support team can clarify specific provisions and provide guidance on policy interpretation.